Availability
Time-off requests, balances, holidays, policies, and approvals help the agency plan the week. Handovers and coverage notes help teammates prepare for someone being away. HR and Admins have time-off reporting views.
Chapter 05 / People
Give your team room to do their best.
Bring your agency’s people, roles, working relationships, and development into the same place as the client work. Support the person behind the assignment.
Built for ecommerce email agencies.
Joining is a beginning, not a finished checklist.
Find the next teammate.
Recruitment brings job postings, application forms, candidates, stages, interview feedback, and ratings together. The team can shape the application and stage communications around the role.
Give them a place in the team.
The directory and org chart show roles, managers, departments, and pods. Profiles hold relevant information, with fields and visibility the agency manages. A pod groups teammates around the clients they serve.
Make the first week clear.
Onboarding checklists put responsibilities in front of the people involved. Published foundation and matching role or department tracks give new teammates a path into the agency’s knowledge.
Keep growing together.
Role scorecards describe mission, outcomes, and competencies. Rocketfuel gathers weekly 1:1s, 90-Day Reviews, performance reviews, and scorecards into one area. Due conversations appear on the desk when it is time.
The rhythm behind Rocketfuel
Of course, just like with performance reviews and with 90-day reviews, it's important that they show up in the right place at the right time. In other words, they show up on people's desks at the end of each quarter, not something that they ever have to remember to do. That's kind of core to the philosophy of House.
Plan around real people.
Responsibility
Client roles and deliverable assignments explain where someone contributes. Capacity considers that workload alongside limits and availability. Someone’s place in a pod is context, not an assumption that they can take on more.
Make expectations clear. Keep personal conversations personal.
A scorecard gives the person and manager a common reference. Review snapshots preserve the scorecard as it stood then, so a later role change does not rewrite the earlier conversation.
Weekly Rocketfuel and 90-Day Review answers are for the writer and the manager recorded when they were sent. They do not become general agency knowledge or Homi context. Performance reviews retain their own access rules.
When someone leaves, offboarding has its own responsibilities too. The team can work through a deliberate handover rather than letting a departure disappear into a disconnected list.
People, with context
What is a pod?
A pod is a group of teammates serving a set of clients. House connects the people, client responsibilities, and work without treating a pod as a separate agency.
Does every Admin get to read private 1:1 answers?
No. Weekly Rocketfuel and 90-Day Review answers are limited to the writer and the manager recorded at submission. An Admin title alone does not grant access.
People, in the whole House
Help the person become more of who they can be.
Clear expectations, useful learning, honest conversations, and room to do the work belong together.
Role and department assignments can enroll new teammates in published learning tracks. Their progress comes back to their profile and onboarding.
Give learning a next stepKeep exploring